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About the merchandise received

  • The item I received is diffrent from what I ordered. What can I do?

    Please contact us and let us know your Tracking No. and Order No. via Inquiry Form.
    Inquiry Form

  • The item I receive has damage. What can I do?

    We inspect all the items before shipping the package. Therefore, the damage might be occured during the delivery. Please follow bleow procedure, and contact the carrier.
    1. Please keep the item, box, and packing materials. (You may need those when you claim the refunds.)
    2. Please opne the box and take pictures of both item and box you received, which cleary show the conditions of these.
    3. Please take notes the Tracking No. the name of the item damaged, quantity, and the price.
    If the package is delivered under applicable shipping insurance, the shipping insurance may be applied by carrier's judge.

  • I've received the package, but one of the item is missing. What can I do?

    If the item is missing, please follow below procedures and contact us.
    1. Please keep the item, box, and packing materials. (You may need those when you claim the refunds.)
    2. Please open the box and take pictures of both item and box you received, which cleary show the conditions of these.
    3. Please measure the weight including the box as you received the package.
    4. Please comfirm the name and quantity of the item missing. detailed procedures.
    We will notify you more details about further procedures.
    Inquiry Form

  • The package I received seems to be opened once.

    There is a possibility that the package is opend at customes clearance for inspection purpose.

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